Shipping policy

CONDITION OF SALE

You are currently reading these terms and conditions on our European website. If you would like to ship to an address in the US, TR, or remaining countries in our International store, please visit our US website at https://us.nudeglass.com , our Turkish website at https://tr.nudeglass.com or our International website at https://international.nudeglass.com 


PLACING AN ORDER:

  • Find the product(s) you would like to purchase on NUDE’s website
  • Select the colour, size of your preference and click “Add to cart”
  • Once you have added all products you would like, select the “Check out” option
  • You will be asked to enter your shipping and billing details
  • Review the order to see if all items and details are correct
  • Press “Place order”
  • You will receive an order confirmation via email to the email address you provided at the time of ordering

 

In the unlikely circumstance we would be unable to fulfill your order for whatever reason, an email will be sent to you on the email address you provided during the time of ordering. Included will be the explanation of the issue that may have arose.

We ask you to double check all details and information provided to ensure your order is correct. Once you have selected “Place order” the order will be submitted and we are no longer able to make any changes to the order


NUDE reserves the right to reject or cancel your order fulfillment on all orders placed on Nudeglass.com:

We explicitly reserve the right to not accept your order in case of any of the following reasons:

  • The product is not available / in stock
  • Your billing information is not correct or not verifiable
  • You order has been suspected of fraudulent activity
  • We could not deliver to the address provided by yourself, see excluded areas in Europe
  • Force Majeur
  • In the event of misspelling, pricing, or other errors or mistakes in the website’s information

 


DATA CHECK

NUDE may run checks on your details before we ship your order. These checks may include verifying your address and payment details linked to the order. Any orders found made under fraudulent pretenses will be followed up with an investigation.


PRICES & CURRENCY

For our customers in the European store:

The product prices are inclusive of Value Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered. 

Delivery times and shipping costs are dependent on your shipping location and will be displayed in the check out.

Prices may vary across the stores:

Prices may vary across our stores for US, EU, TR and International. In some countries a currency exchange rate may be applied. 

Price Changes:

NUDE reserves the right to change the price of a product without any forewarning. Any orders placed prior to this change cannot be amended to the revised price.


SHIPPING & DELIVERY

EU Store

All orders made on the EU website by NUDE for delivery within Europe are dispatched from Italy. We do not ship outside Europe, but we do ship to Switzerland, Norway and the United Kingdom.

The following areas within Europe are excluded from shipping due to logistic complications; Åland Islands, Bouvet Island, Cyprus, Faroe Islands, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Matla, Mayotte, Réunion, San Marino and Svalbard & Jan Mayen. We also cannot ship at this moment to Tenerife and Las Palmas.

We ship from Monday to Friday excluding local public holidays.

We aim to get all the orders out for shipment within 24 hours of confirmation of payment. Tracking details, if applicable, are included in the dispatch email confirmation.

Standard delivery is free on all orders within Europe over € 100,00, otherwise, delivery is €10,00.

Exception are Norway and Switzerland which have free delivery on all orders over € 150,00, otherwise, delivery costs of € 15,00.

Once your order has shipped, it usually takes 2-3 days for Italy and 3-5 days for rest of Europe.

NUDE cannot be held accountable for parcels delayed for reasons beyond our control, including but not limited to the following reasons:

  • Customs, service strikes, civil commotion, riots, terrorist attacks or threat of a terrorist attack, weather, natural disasters, fire, epidemics, or failure of public or private telecommunications network.

 

BREXIT INFORMATION 

Following the UK leaving the EU from January 1st 2021, NUDE would like to reassure all our customers that there will be no change to your shopping experience.

All our orders to the UK will be delivered duty paid (DDP) and there will be no customs fees for you to pay.

We have made the necessary changes in order to make sure the leadtime of your order is not severely affected. We do need to consider 1 extra day of leadtime as the orders need to undergo an administrative process at the border.

Unfortunately returns will face the administrative process at the border, and this may result in additional costs. NUDE is analyzing the situation and hopefully we are able to optimize this in the near future.

When in doubt on a product, feel free to contact us at customercare@nudeglass.com so we can offer you a personal advice on the purchase so we can limit the risk on the need to return.


    PROMOTIONS & OFFERS

     

    GIFT CARD

    Once a gift card has been issued, the card becomes the customer’s property. The gift card in our European store acts as a discount code and will decrease the amount of the product. In case of an order in which shipping fees are required, unfortunately you cannot use the gift card to pay for the shipping fees and you will be asked to pay for this using a different payment method.

    Gift cards cannot be used in the purchase of another gift card and they cannot be used in conjuction with other promotions or discount codes.

    Gift cards within EU have no expiration date. The gift card does not have to be spent all at once but may be used in various orders.

    Gift cards are only valid in the store the card has been purchased from. E.g. gift cards purchased on the EU store of NUDE may only be used in the EU store. Gift cards are not valid outside Nudeglass.com.

    If a gift card is used as payment, refunds will be refunded back to the original card and will not be refunded on the bank account of the customer.


    DISCOUNT CODES

    Only one discount code may be used per order. 

    NUDE reserves the right to refuse or cancel the use of a discount code without any further discussion.

    The usage of discount codes are subject to stock availability and may be restricted by period.


    PROMOTIONAL OFFERS

    Promotions may vary across stores and NUDE holds the right to limit the specific promotion to that specific store.

     

    RETURN POLICY

    For returns, please find more information in our Return Policy