Yes, you can continue shopping with NUDE and place your order, but shipping will be delayed until we are able to re-open our warehouse.
Yes, we will offer you the opportunity to cancel your order during the time our warehouse is closed. If you change your mind you can contact us on email@example.com and we will refund you the amount immediately.
We have extended our return policy of 14 days to 30 days. Please write to us at firstname.lastname@example.org with your request for return, and we will support you with a solution.
First of all, the health and safety of our workers is our main priority. Also, due to the state of emergency, we are following the advice from the Italian government where non-essential companies are closed in order to put all energy and resources in the shipping of essential goods.
Unfortunately, during this time of uncertainty we cannot anticipate when we will re-open our warehouse. We will monitor the situation closely and advise customers on our website when deliveries are up and running.
Yes, you can sign up for our newsletter, which will keep you updated on changes, or write to us on email@example.com or follow us on @nudeglass at Instagram
Currently we ship from our warehouse in Italy to all European countries. Shipping cost will be indicated at check out. We have a Free shipping rate policy for orders over € 100,00 with an exception for Norway & Switzerland, where the Free shipping policy is for orders over € 150,00
It depends which country the order will be shipped to, ranging from 2-5 business days. Delivery details will be provided in your confirmation email.
We try to fulfill our orders as quickly as possible. Once you confirm your order, no changes can be made. That said, please email us at firstname.lastname@example.org and we will try to see if a good solution can be found.
You can find your order number in both your order confirmation as in shipping notification emails.
If you experience problems finding your order number, please contact us at email@example.com
At this moment we process all orders in Euro. The pricing on our website is in Euro's, and you will also have the checkout and payments in Euro's. We are working on improving this experience and soon we hope to be able to process orders in local currency.
At this moment we have a higher Free shipping threshold and higher shipping contribution for our customer for Norway and Switzerland. This is due to additional custom duties activities needed when delivering to these countries.
Yes, we sell in our European store with sales prices including VAT. You will see the VAT amount indicated in the cart. At this moment the VAT % calculated is 22% since we fall under Italian fiscal threshold.
All our products are made of lead-free crystal glass.
The key feature of lead-free crystal glass is that the minerals it contains strengthen the material, making it possible to produce highly durable but incredibly refined and gossamer-thin glassware. Crystalline glass captures the light, delivering sparkling clarity. It also adds resonance to the glass. This brings out the full colours and textures of the best wines, champagnes and liquors.
All our products are made in Turkey.
The mastery and craftsmanship of handmade glass is a signature of NUDE. NUDE prides itself in its artisanal approach to glassware, specialising in handmade, pure crystalline glass, be the pieces blown, pressed, or press-blown. With 350 Master blowers, NUDE continues to handmake much of the world’s most acclaimed glassware.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Our standard return policy is 14 days. Please review our return policy for details.
We aim for the highest quality for our products. Keep in mind that handmade products might not be identical and could include some small differences. In case of a clear defect, please reach out on firstname.lastname@example.org and include pictures of the defect.
It might happen that a product gets damaged during transport. In this case also please reach out to email@example.com, keeping your order number at hand, and we will help you out.
Returns are processed within 7 business days after receiving your return package. It may take up to 3 additional business days for refunds to post on your account. When you refund is processed, we will confirm this to you by email.